Shipping and Returns.

Where We Ship

At launch we ship to addresses within the contiguous United States (all 48 lower states). Alaska, Hawaii, and international shipping will be announced separately. Orders placed for destinations outside the contiguous United States will be canceled and refunded in full.

Processing and Delivery

Orders are processed within 1 to 3 business days of placement. Business days are Monday through Friday, excluding federal holidays.

Shipping estimates are not guarantees. Carrier delays outside our control may affect delivery windows.

Lost, Stolen, or Missing Packages

If tracking shows your package as delivered but you cannot find it, check with household members, neighbors, and your building's mail area first, then contact us via the contact page within 7 days of the delivery scan. We will work with you to make it right with a replacement or a refund.

If tracking shows no movement for 15 days or more, we treat the package as lost and will send a replacement or issue a full refund at no cost to you.

Incorrect Shipping Address

If you entered an incorrect address, contact us immediately via the contact page. We can only correct an address before the order ships. Packages lost because of an incorrect address provided at checkout are not eligible for free replacement, though we will do what we can to help recover or redirect the package.

Returns and Refunds: The Everdrive 30-Day Promise

We stand behind Everdrive. If it is not for you, we will give you a full refund on one unit within 30 days of your purchase, no questions asked, whether the jars are opened or not. We call this the Everdrive 30-Day Promise.

• The 30-day, no-questions-asked refund applies to one unit (your first complete stack) per customer.
• The refund covers the product price of that unit. Original shipping costs and taxes are not refunded.
• To request your refund, contact us via the contact page within 30 days of purchase with your order number.
• Refunds are processed within 5 to 10 business days of your request.
• Additional units beyond the first are eligible for return only if unopened, with seals intact and in original packaging, within the same 30-day window. Return shipping for additional units is paid by the customer, and the refund is issued within 5 to 10 business days of our receiving the return.
• The guarantee applies once per customer and household, on your first order. We reserve the right to refuse refunds in cases of abuse.
• The guarantee applies only to orders placed on this site or shop.everdrive.pro. Products purchased from other retailers or marketplaces must be returned through that retailer under its policy.
• Discounted or promotional purchases are refunded at the price actually paid. Store credits and referral credits, if offered, are not redeemable for cash.

Damaged or Defective Orders

If your order arrives damaged or with a manufacturing defect, contact us via the contact page within 30 days of delivery. Include your order number and a photo of the damage. We will replace the product or issue a full refund at no additional cost to you.

Order Changes and Cancellations

We process orders quickly. If you need to change or cancel an order, or fix a shipping address or item, contact us via the contact page as soon as possible, ideally within 1 hour of placing the order. We cannot guarantee changes once an order has entered processing.

Questions

For anything not covered here, reach us via the contact page. We aim to respond within one business day.